Privacy Policy

Effective date: 1 February 2026 · Last updated: 19 February 2026

1. Introduction

Aussie Business AI ("we", "us", or "our") is committed to protecting your personal information in accordance with the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and safeguard your information when you visit our website at aussiebusinessai.com.au or use our services.

2. Information We Collect

We may collect the following types of information:

  • Personal information: Name, email address, phone number, and business name when you contact us, fill out a form, or use our AI receptionist demo.
  • Business information: Industry, location, number of employees, and service requirements provided during consultations or onboarding.
  • Usage data: Pages visited, time spent on pages, referring URLs, browser type, device type, and IP address collected automatically through analytics.
  • Communication data: Records of calls, messages, and enquiries processed through our AI receptionist and WhatsApp automation services on behalf of our clients.

3. How We Use Your Data

We use collected information for the following purposes:

  • Delivering and operating our AI receptionist, WhatsApp automation, and booking services.
  • Responding to your enquiries and providing customer support.
  • Processing payments and managing your account.
  • Sending service updates, appointment confirmations, and transactional communications.
  • Analysing website usage via Google Analytics 4 to improve our services and user experience.
  • Complying with legal obligations and resolving disputes.

We will not use your personal information for direct marketing without your consent.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information. We may share data with the following trusted third parties solely to deliver our services:

  • Supabase: Database hosting and data storage.
  • Vercel: Website hosting and deployment.
  • Google Analytics: Anonymous website usage analytics (GA4).
  • Payment processors: Secure payment processing for subscriptions (e.g. Stripe).
  • WhatsApp Business API: Message delivery for WhatsApp automation services.

All third-party providers are bound by their own privacy policies and data protection obligations. We take reasonable steps to ensure they handle your data securely.

5. Cookies and Tracking

Our website uses the following cookies:

  • Google Analytics cookies (_ga, _gid): Used to distinguish unique visitors and track page views. These cookies collect anonymous, aggregated data.
  • Essential cookies: Required for core website functionality such as session management.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Access controls limiting data access to authorised personnel only.
  • Regular security reviews of our systems and third-party providers.
  • Hosting on infrastructure with SOC 2 compliance (Vercel, Supabase).

7. Your Rights Under the Australian Privacy Principles

Under the APP, you have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate, out-of-date, or incomplete information.
  • Request deletion of your personal information (subject to legal retention requirements).
  • Complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the APPs.

To exercise any of these rights, contact us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When data is no longer needed, we securely delete or de-identify it. You may request deletion of your data at any time by contacting us.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us:

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